PRE-SALES TECHNICAL SUPPORT
Pre-Sales Technical Support
Through extensive application research, the optimization of user configuration is used, and the capacity is maximized. A qualitative and quantitative reference report is provided to the user through a structured project evaluation. Ensure that the user is properly invested in the appropriate product.
AFTER-SALES SERVICE
After-sales service
Pre-installation meeting to ensure personnel and tools & materials to be all in readiness. For equipment installation and debugging, efficient installation service will be provided in the shortest time. The maintenance and repair of the equipment will ensure smooth production to achieve maximal productivity. Provide active phone response and on-site support under warranty. Failure analysis and prevention to avoid repeated failures.
TRAINING
Training
On-site operation training; Certified trainer courses; Establishment of the ECTL Centre; Configuration of training equipment and facilities; Customized training programs.
SPARE PARTS
Spare Parts
Regional warehouse, adequate inventory, quick response to customers’demands. Quick response time for accessories. The maintenance and repair will ensure smooth production to achieve maximal productivity. Well-known logistics partners, flexible delivery. Reliable original accessories, the quality is more guaranteed.
OUT-OF-WARRANTY SERVICE
Out-of-warranty Service
Intimate service renewal, a variety of service packages to meet the users' needs. Provides a quick and efficient machine maintenance services out of warranty. Customized maintenance contracts, overall service outsourcing, effectively solving the shortage of users of technical personnel. Set up a spare parts maintenance center, significantly reducing new accessories purchase costs.
LEASING SERVICE
Leasing Services
Single & total line New &2nd hand machine with Mix Local & Foreign brand Buy back & Trade-in